Privacy Policy
This Privacy Policy explains how VELION collects, uses, stores, and protects information when businesses use our AI front desk platform across WhatsApp, Instagram, chat, scheduling, and related communication channels.
1. Information We Collect
We may collect business account information, connected channel metadata, customer communication content, reservation and appointment details, schedule updates, and technical logs required to operate the platform.
2. How We Use Information
- To connect business-owned Meta assets such as WhatsApp and Instagram.
- To help clients manage messages, bookings, scheduling, and support workflows.
- To provide AI-generated responses and business automation on behalf of our clients.
- To maintain service security, troubleshooting, diagnostics, and abuse prevention.
3. Platform Data
When Meta Platform Data is received through approved permissions, it is used only to provide the features requested by the connected business and according to that business's instructions. We do not sell Platform Data.
4. Data Sharing
We may share data only with service providers or infrastructure partners required to operate the platform, such as hosting, analytics, or communication services, and only to the extent necessary to provide the service.
5. Data Retention and Security
We retain data only as long as necessary for service delivery, legal compliance, support, or security purposes. We use reasonable technical and organizational measures to protect stored information.
6. User and Client Rights
Businesses using VELION may request updates, corrections, or deletion of their connected data where applicable. End users should direct account-specific privacy requests to the business they interacted with or contact us when needed.
7. Contact
If you have questions about this Privacy Policy or how VELION handles data, contact us at vasifali23072004@gmail.com.